DOTECH | LANDING

RGV AND MEXICO TECHNICAL SUPPORT ON SITE AND REMOTE

Our Technical Support Service assists the users of your company in problems that arise with their PCs, laptops, mobile devices, servers, printers, software applications and network connections.
We promote efficiency in work tools regardless of whether your employees are in the same building, geographically dispersed, or constantly on the road. Everyone has software, hardware, and networking needs. doubts? call us!!!

Service with no hidden costs

1 service includes all the necessary services to leave your equipment working in optimal conditions for only $ 65.00 USD, such as operating system repair, software reinstallation, formatting, etc. Includes information backup indicated by the user maximum 5GB, the service does not close until the customer is totally satisfied , and if it is not solved in the first visit we return to solve it at no cost!

Do you require someone to take charge of your systems area?

Support, emails, website, inventories, etc. With our FIXED PAYMENT service you make a monthly payment and you are covered in ALL your TECHNOLOGY needs.

Site Service Engineer

We can provide a whole team of engineers to solve any eventuality !!
*It is priced according to the client's needs and the requested profile.

Get to know our services without hidden costs !!

On-site service engineer:

With us you can free your IT department from support activities. focusing it on projects of greater value for your company. our technical support solutions are scalable and reliable.

The best customer service concept.
Always attentive to user needs.
Always reachable multichannel contact.
Always monitoring critical business processes.
Take remote control of workstations.
Monthly and personalized statistics report.
Inventory taking and asset tracking.
High levels of efficiency in meeting the agreed SLAs.
Web access to monitor the levels of compliance with SLAs.
Training for end users on recurring incidents.

Focused Technical Support: It helps users on all electronic device and Microsoft Office topics. We're committed to end-to-end IT problem management for your business users – even if it means calling the manufacturer/vendor to fix their technical issues.

On-site Help Desk: A technical support engineer will be in your office (during office hours) to provide fast, practical help to business users. We escalate your issues for fast and efficient resolution of technical issues. Behind the engineers on site, we have a whole team that allows us to guarantee answers. Anticipate the different technical needs.

No Waiting List: Do not wait any longer for the arrival of your technician, get quick access to the best engineers who will give quick and efficient resolution to your technical problems.

Remote Help Desk (Office Hours): With us you can have support after your usual hours. a remote support plan can solve many of your needs. On-site emergency support (Office hours): An on-site technician is dispatched when your problems cannot be resolved using the remote connection, phone, or email.

Extended Hours on Site: In an emergency or high workflow, it may require additional hours of an engineer on site. We can create an action plan that suits your operational and financial needs.

Remote Service after office hours as well as 365x24x7 support: When your business requires it, we can provide immediate solutions and responses, bringing computer peace to your business.

Our Services

Our IT Solutions have been designed to provide appropriate support services to your business users, always seeking their total satisfaction with a tailored service, taking into account their possibilities and needs without losing sight of efficiency and profitability.

technical support on site and remote

Our Technical Support Service assists the users of your company in problems that arise with their PC's, laptops, mobile devices, servers, printers, software applications and network connections.

Point of sale software – TCPOS

DOTECH leads your company straight into the future with TCPOS by accelerating processes, Intuitive self-checkout, loyalty cards,self ordering, kitchen and table automation, inventory, ecommerce, online ordering and Kiosks.

POS HARDWARE AND KIOSKS

Do you need point of sale Hardware or require equipment Renewal? In DOTECH we have several POS, Printers, Bar code Scanners, KIOSKS and all the hardware brands so you can serve customers, take payments and take control of your business. Give us a Call!!

STRUCTURED CABLING, FIBER

Certified installations of structured cabling, fiber optics and all cabling needs for your business.

VIDEO SURVEILLANCE CCTV/IP

At DOTECH we are certified by the leading brands in video surveillance as well as being direct distributors and importers of Solutions in the field of electronic information, communication, asset security and high engineering./p>

FIRE NETWORK

Development of fire projects with value propositions in quality, time and price.

SALE OF COMPUTER EQUIPMENT

Here you will find everything related to computer equipment, we offer you products from the main brands, thus providing a guarantee to our customers.

CLOUD BACKUP

Backup your information and stop worrying no matter if it is Windows, OS, Android, IOS, Linux with our solution you are always backed up in real time as cheap as 50 GB for 5 USD.

WEB HOSTING

We host your website, applications, Databases, we have local and overseas servers that comply with all international standards of security, availability, etc.

ACCESS CONTROL

At DOTECH we have all kinds of access control: Proximity, Magnetic, Biometric. Ready to install them in your office. If you already have one and cannot configure it, we can help you.